Policies and Payment Info Dave's Volvo Pages

Please EMAIL me if you have any questions at all.

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General Purchasing Policies:
I have been running this web page for almost 10 years and am a fanatic for giving GOOD CUSTOMER SERVICE.  I answer emails promptly and promise to do my best to help if you have any problems with something you ordered from me.
Most orders may now be placed using my new Shopping Cart.  If it's more convenient for you, any order may also be placed by email or phone or by snail mail.  I respond to most emails or cart orders within a few hours or at longest within the same day.

PAYPAL:
  I  prefer Paypal for it's simplicity and convenience. 
And if you didn't know, Paypal now allows anyone to make credit card purchases (Visa, MasterCard, Discover and American Express), even if you don't have a Paypal account!

Many of my pages have a new Shopping Cart system.  For those pages that don't, things are kept pretty simple.  When you want to order a part outside of the shopping cart system, please email if you have questions.  Or you may simply send payment using Paypal with a description of your order in the Comments box.  Or even better, send payment by Paypal and send an email about your order.  I'll email you back to confirm I received it and yet you know when it'll ship. 

I'm happy to answer questions or offer advice prior to any order.  I'm a Volvo enthusiast  who appreciates helpful sevice, so my goal is having you as a satisfied customer who will return for future business or refer your friends to me.  To send a Paypal payment to me, you may start by clicking any PayPal link (like the one's you see here) in any of my web pages.
(if the shipping amount indicates $0.00, please add the shipping to your total)

CREDIT CARD PURCHASES:
  For your convenience, I accept Visa or Mastercard. I do not accept American Express or Discover directly... although you may now use them for a Paypal transaction with no account needed.   For your security, you shouldn't send your credit card information to me by email.  Probably nothing would happen, but you never know.  I have established an online web form that is routed through a secure server.  This form will allow you to fill in your credit card and address information and your order details... and I will retrieve it from the server.  The form may be found by clicking the link below or any Credit Card Entry Form Link in my web pages.  Please only submit your information once and then wait for a return email confirming I received it from you. 
>>>Dave's Volvo Page Credit Card Entry Form<<<


MONEY ORDER:   A money order may be used for any purchase.  The U.S. Post Office sells them, as do many stores.  Please send to:
Dave Barton
15240 Golden Sands St.
Lake Elsinore, CA 92530
USA

WIRE or BANK TRANSFER:   Wire transfers are acceptible, although there may be ugly fees.  Keep in mind that my bank also charges a $10 fee to receive a transfer.  You will need to add this fee to your payment.  Please email me for account information.

SHIPPING (USA destinations):  Most items are shipped using USPS First Class Mail or USPS Priority Mail using Priority Mail boxes or envelopes (if the order fits).  Smaller items, such as stickers or white gauge face sets are usually sent by First Class Mail because it's cheap.  First Class is a little slower and not insured, but cheap.  If a package must be insured, Priority Mail or another service may be the best choice.  Almost any order can be shipped using USPS Express Mail if you need it FAST.  Express Mail can get it to you in one day in most cases.  I can also ship by UPS, Fedex, or DHL, however there may be a small delay in getting these sent off since I have to drop them off at a different location than I normally do my shipping business with. 

SHIPPING (International):  International shipments are usually sent using USPS First Class Mail or USPS Priority Mail International.  First Class is a little slower and not insured, but cheap.  If a package must be insured, Priority Mail International will be the best choice. 

Non-Insured or Under-Insured Shipments...  Please Read
If you choose to ship your order as not-insured, please remember that I cannot replace the item if it becomes lost or damaged while in transit.  It is VERY rare that a loss occurs (less than 1 out of 1000 orders so far), but the possibility exists.  

Declaring a Lower Value
I will honor a customer's wish to declare a lower value of the purchase for your Customs Declaration, but you must ask in writing (a simple comment in the order or email is fine).  If an item is declared for less than true value, then I cannot insure for it's full value.   A lost package is very rare (less than 1 out of 1000 orders so far).  Please keep in mind that I can not be held liable for a loss claim if an expensive shipment is lost after insuring for less than full value.

Refunds, Returns and Replacements:
I have a VERY generous return policy.  I will honor returns on any new item or part I sell, as long as it is undamaged, uninstalled, and unaltered.  The same applies to any used part I sell. Used parts also must be returned in unaltered condition.  The exception to all this will be if the part is defective.  If you think a part is defective, please email  to discuss it first.  Depending on what the item is, I may need you to return it to me so I can inspect it.  On a defective item, I will always give you the option of a replacement or a refund.  There is never a return or restocking fee for used items or new items I normally keep on hand.  If an item is special ordered (usually an item not normally in stock) and then returned, there may be a 15% restocking fee that my parts distributor charges if I have to send it back to them (unless of course the item was defective).  But I have never had to impose this part of my policy.
 
Additional Shipping or Purchase 
(To add an additional amount to the Shopping Cart)
The below shipping buttons are for use with my Shopping Cart system on various pages here.  These can be used to add a shipping charge to any Shopping Cart order if the shipping options on other pages are insufficient.  For example, an order of multiple large items or a charge for a shipping carrier not listed in my Cart.  Adding one of these Shipping Charges to your Cart should REPLACE any other shipping charge selection that might already be in the Cart.

Additional Shipping
please choose amount $0.00 $1.00 $2.00 $3.00 $4.00 $5.00 $6.00 $7.00 $8.00 $9.00 $10.00 $11.00 $12.00 $13.00 $14.00 $15.00 $16.00 $17.00 $18.00 $19.00 $20.00 $21.00 $22.00 $23.00 $24.00 $25.00 $26.00 $27.00 $28.00 $29.00 $30.00 $31.00 $32.00 $33.00 $34.00 $35.00 $36.00 $37.00 $38.00 $39.00 $40.00 $41.00 $42.00 $43.00 $44.00 $45.00 $46.00 $47.00 $48.00 $49.00 $50.00 $51.00 $52.00

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